Reto Matchmaking

Descripción del puesto de trabajo

About SECUTIX

SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more. 

Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset – its people. That is why, as we are growing our customer portfolio, SecuTix is now strengthening its Customer Service team.

We are looking for a qualified individual to join our Customer Service team, whose mission is to contribute to maintain and administer our Salesforce platform.

Your role

Main responsibilities:

• Maintain and administer Salesforce instance, including user access to data, security settings, and application configuration
• Administer users’ permissions on objects, fields, and reports
• Troubleshoot any technical difficulties and resolve any issue
• Manage the installation and maintenance of applications within Salesforce
• Create customizations for use with Salesforce
• Monitor system performance and identify issues
• Provide support to users who need help using the platform and respond promptly to requests for assistance, and offer advice where appropriate.
• Contribute to document Salesforce platform (user guides, specifications, …). 
• Follow established guidelines and procedures.

Our offer

• A challenging and professional working environment in a dynamic international team with extensive expertise
• Exciting projects with latest technologies
• An organization with flat hierarchies and collaborations across business departments
• Promoting environment with an attractive real prospect for your professional and personal development.
• Flexible working hours, excellent team spirit and others benefits
• Good work-life balance (2 days per week from home)

Your profile

• Knowledgeable with 3+ years relevant work experience in Salesforce platform administration.
• Salesforce Certified Administrator.
• ITIL certification as plus.
• Anticipates and handles critical situations: addresses potential issues before they are recognized by others, quickly identifies, or isolates the root causes of issues or problems.
• Organizes complex work effort: balances and prioritizes own activities to make sure critical items are addressed.
• Drives for value added results: drives activities to ensure value is added and/or requirements and milestones are met.
• Demonstrates professionalism and confidence: dynamic thinker, proactive, can-do attitude, problem solver, result oriented.
• Works effectively with others.
• A Bachelor’s degree in Computer Science, Information Technology, or Engineering, or in a similar field.
• Languages: English (fluent). French, German or Spanish as a plus