Reto Matchmaking

Descripción del puesto de trabajo

Job Description

Description:

The hrX Assist Associate will implement, configure and support the tasks related to the onboarding of a customer in the hrX Assist ticketing tool. This individual will assist also in the testing, correction, and resolution of the issues reported. 

Essential Functions: 

• Implementation of new Customers in our hrX Assist ticketing tool 
• Unit testing of the solution/changes and ensures the testing is documented 
• Responsible for coordinating efforts between internal departments to ensure that delivery is done on time. 
• Diagnose and resolve software application issues accordingly to available procedures and methodology. 
• Use database, API call, or application logs to identify the root cause of errors. Document any issues. 
• Identify the severity of issues and escalate jeopardy items to appropriate personnel. 
• Utilize critical thinking skills, knowledge of the company business rules, and system functionality to make appropriate changes.  
• Work under strict deadlines to meet contract deliverables. 
• Responsible for providing documentation of procedures. 
• Identify training needs and proactively provide training to the team member and other operational staff. 
• Proactively keep informed, outside internal training, of latest technology trends.
• Perform maintenance of our internal tools.
• Other duties, as assigned by your immediate supervisor and/or manager. 

 Required Education: 

• High School Diploma.

 Desired Experience and Skills: 

• Experience in at least one of these topics: Azure, SQL, Windows SO or Linux SO 
• Strong analytical skills to troubleshoot issues between application services. 
• Ability to process a high volume of detailed work in a short timeframe. 
• Strong oral and written communication.
• Critical thinking skills.
• High level of English

Información de interés

What we offer:

· International business environment and opportunity to use foreign languages

· Work in a culture where you can achieve excellence in your career and develop to your strengths

· Young and dynamic office environment

· Flexible benefits package, including life insurance, health insurance, etc.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. 

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. 

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.